"Mart 18, 2026" Arşivleri

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ICE’s Matt Dowd on targeting mortgage servicing call volume with AI agents

Intercontinental Exchange (ICE) is targeting long-standing friction in mortgage servicing with new artificial intelligence-powered voice and chat agents designed to handle routine borrower inquiries instantly while reducing call-center strain, the company announced Tuesday. In a conversation with HousingWire at the ICE Experience (X26) conference in Las Vegas, Matt Dowd, the company’s vice president of product…

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