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ICE’s Matt Dowd on targeting mortgage servicing call volume with AI agents

Intercontinental Exchange (ICE) is targeting long-standing friction in mortgage servicing with new artificial intelligence-powered voice and chat agents designed to handle routine borrower inquiries instantly while reducing call-center strain, the company announced Tuesday. In a conversation with HousingWire at the ICE Experience (X26) conference in Las Vegas, Matt Dowd, the company’s vice president of product…

IMBs remain profitable, but margins slip 44% in Q4 behind lower revenues

Independent mortgage banks (IMBs) and mortgage subsidiaries of chartered banks reported an average pretax net profit of $674 on each loan originated in the the fourth quarter of 2025 — a 44% decline compared to the $1,201 per-loan profit they posted in the third quarter. The data released Wednesday by the Mortgage Bankers Association (MBA)…

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