All Posts in "Real Estate News" Category

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ICE’s Matt Dowd on targeting mortgage servicing call volume with AI agents

Intercontinental Exchange (ICE) is targeting long-standing friction in mortgage servicing with new artificial intelligence-powered voice and chat agents designed to handle routine borrower inquiries instantly while reducing call-center strain, the company announced Tuesday. In a conversation with HousingWire at the ICE Experience (X26) conference in Las Vegas, Matt Dowd, the company’s vice president of product…

Qualia CEO Nate Baker: “AI is as significant as language and fire”

Qualia today announced the launch of Qualia Clear 2.0, an upgrade to its agentic AI system for the title and escrow industry that company leadership says represents a major step toward fully automated closings. The update introduces advanced email processing, specialized curative agents and proactive quality assurance monitoring — features designed to reduce file processing…