"Mart 2026" Arşivleri

Arşiv Sayfaları

ICE’s Matt Dowd on targeting mortgage servicing call volume with AI agents

Intercontinental Exchange (ICE) is targeting long-standing friction in mortgage servicing with new artificial intelligence-powered voice and chat agents designed to handle routine borrower inquiries instantly while reducing call-center strain, the company announced Tuesday. In a conversation with HousingWire at the ICE Experience (X26) conference in Las Vegas, Matt Dowd, the company’s vice president of product…

Fannie Mae, Freddie Mac announce revisions to condo insurance standards

Fannie Mae and Freddie Mac on Wednesday announced updates to condominium project standards and property insurance requirements for one- to four-unit properties and project developments, with a stated goal of reducing costs for homeowners. “We are replacing a disruptive and expensive Biden insurance mandate with commonsense policies for today’s market,” Bill Pulte, director of the…