PHH Mortgage bolsters AI-driven subservicing technology
PHH Mortgage Corp., a subsidiary of Onity Group and the parent of Liberty Reverse Mortgage, on Monday announced updates to its artificial intelligence (AI)-powered assistant for subservicing clients. PHH said the updates build on the tool’s original capabilities and “reflect PHH’s commitment to continuous innovation and client experience improvement.”
In February 2025, PHH launched its LoanSpan AI Assistant (LASI), which is used by subservicing clients to quickly access loan data and insights.
LASI’s initial offerings included the ability to retrieve hundreds of documents like policies, procedures and user manuals; intelligence to understand and respond to unstructured questions at a detailed level and built-in security measures to protect sensitive information.
Enhancements to the AI assistant announced this week allow for the retrieval of phone call recordings, allowing clients to more easily access records of customer interactions. This capability is designed to streamline access and improve transparency for workers conducting quality checks, audits and borrower escalation reviews.
Another new enhancement is LASI’s ability to quickly access loan-level information, helping clients to more efficiently resolve questions in that area.
“The latest updates to LASI underscore PHH’s commitment to leveraging technology that ultimately enhances the client experience and partnership through transparency,” Walt Mullen, executive vice president and chief strategy officer for Onity Group, said in a statement. “Our continuous innovations aim to make it more simple and more efficient for our clients to access the information they need, whenever they need it, with significantly less effort, 365 days a year, 24/7.”
Onity and PHH have significantly grown their originations business in the past year. Inside Mortgage Finance data shows the company was the 21st-largest U.S. lender in 2025, closing $24.2 billion in volume. That figure was up 42% year over year.
Last week, Onity reported record yearly earnings as it posted a profit of $185.4 million last year. The figure was on the high end of investor guidance. The company also announced a $10 million common-stock share repurchase program through August 2026.
In January, Onity said it finished raising $200 million through a debt offering to qualified investors, exceeding its initial target of $150 million. That came only a few months after the company said it wanted to “simplify our business” by selling $9.6 billion in mortgage servicing rights to Finance of America. The deal also involves the sale of Liberty’s reverse mortgage assets as PHH plans to stop originating loans in that channel.